tengo el mismo problema, compre la version premium que puedo hacer mas…
no conecta con training peak y no puedo utilizar la parte del entrenador jack
I double checked both things on your account. Yours looks perfect. You might want to logout and log back in but or just refresh the browser if something is cached. I logged in as you and everything is correct.
I’m having a similar problem to the others on this post. I signed up to premium membership through the Trainer Day iPhone app, but when I log in I’m still in the basic free membership level. Yet if I try to upgrade from the iPhone app it tells me I’m already subscribed. The web app also only shows me having a free membership. I’ve tried logging out and back in and even removing and reinstalling the app. Nothing has worked. How do I fix this?
As you see this was almost a year ago since we had this problem. My belief is you have 2 different accounts. I see the account you have here is not premium, when you upgraded maybe you had a different one? Do you have a second email address? Did you get any emails from us regarding subscribing or welcome? Anyway I just upgraded you for now, but you would need to cancel and re-subscribe. Sorry about that.
We just launched yearly subscription in the app. Did you happen to do yearly? If so that could be the problem.
Nope I was signing up for monthly.
I do have another account in the family for Trainer Day. It is under the email micklam101@hotmail.com. But this account wasn’t the one signed on when I upgraded. Did the upgrade get assigned to that account by accident? What do you mean by cancelling and resubscribing? Do I need to do that from the web app or the iPhone app?
Oh and I did get a welcome to Trainer Day email on the correct elam101@hotmail.com email.
I can kind of see the problem. It’s confusing but I see it. It’s something related to use the same AppleID I believe. So you might have logged in and out of TrainerDay but since you have the same appleID the billing did something confusing.
Did you try to buy yearly for elam101@hotmail.com if so it’s fairly easy to fix. If you want the reverse then you will have to cancel the app purchase as it is connected to the wrong account. Just let me know and I will fix it.
I didn’t buy yearly I bought monthly. If you could fix that would be great.
I don’t know what I was looking at before, must have been someone else’s account. So now I see it clearly. You have montly apple subscription on micklam101@hotmail.com. You only have the “free” subscription I gave you on elam101@hotmail.com. If you have two different appleID’s and are getting charged 2 times, I have no access to that data. you would need to cancel the one connected to elam101@hotmail.com and to be safe it would be better to subscribe with that one on our website.
I’m only getting charged once. Not sure how that subscription got assigned to micklam101@hotmail.com. Can you just reassign it from your end? Or do I need to cancel and resubscribe for the website?
I can’t re-assign it. This is the first time we have run into this so we have no feature to do that, so unsubscribe in the app store. My thinking is some how once you have connected an account to apple payments then even if you login as a different account it might associate with the first account. The safest best is to unsubscribe and subscribe in a month on our website, it might be slightly cheaper too. I gave you a month on this second account so you have 2 pro accounts for 1 month 