Hi, @Harryp23
Could you please text here what version of the application you are using? You can find the application version in “Settings > Other settings” (by scrolling to the very bottom).
If it is version 4.4.5, in this case you need to upgrade to version 4.4.6 from AppStore. I’m asking because we did have such the problem, which fits your description in 4.4.5.