bike on a tacx vortex trainer (power & controllable)
sigma r2 duo (cadence)
polar heart monitor
I experience the following when I launch the app:
once I start a training I see the upper squared icon correctly showing a “3”, as I have three devices connected via bluetooth
the app shows the tacx vortex with 2 attributes with “power/watt” as selected (green) and “controllable” as not selected
I tap on controllable that turns selected (green)
Issue a): If I launch the app again, that setup is lost, and I have to repeat again.
Issue b) Once “controllable” is set, the app does not actually control the tacx if a training is started. As in pedaling does not get harder/softer. So after I set the “controllable” part, I need to quit the started training, and start over.
It is a bit annoying as a process. Am I doing something wrong, or if it is an issue, may be possible to fix it?
We just launched a new device screen recently and obviously it’s not working well with your vortex for some reason. One other user just reported something similar with a different device. If you have any willingness to work with my developer that could get the issue resolved much faster. I don’t know of any solution because you are the first to report it and as I said now one other person might have the same issue. We will look at this even if you don’t time/motivation to work directly with him.
Hi Alex,
many thanks for your answer, your customer care is spot on
I might have found a partial workaround. I’ll try it in my next session and report back here the steps, if they work. I’ve time constraints, but if you need me to try something or provide some screenshots, happy to help.
Best
t
My tester looked at this and said google says other vortex users experience this on other platforms and that updating firmware can resolve this. Have you tried that? I am still planning on adding some enhancements that may help as well.
Hi Alex, many thanks for keep looking at it. I’ve the last firmware (3.1.22). According the vendor app it is the latest. This morning trainerday app was showing “controllable” as the default selected, forcing to me to select “power source” as well. Usually was the other way round. In the next training I’ll see if selecting"controllable" only is enough.
Best
t
Hi Alex, All,
update for the readers. The last two/three trainings all was ok. What I did was to tap on the logout/reset link. Then closed the app, relaunched and relogin. The app “forgot” all the devices, and at the first training I had to reconnect/find all of them (“find device”). Since then, for subsequent trainings, the tacx vortex is found as “controllable” and “power source”.
