App not working for first time (Seems to be my device problem)

Bugs and Issues
1

Hi, I’ve had a few years of very consistent connections/workouts with the Trainer Day app and my Kickr v5.

Starting a few mornings ago, the Kickr connects to the app fine but then when I start pedalling it doesn’t register any cadence or power. Just spins with no resistance.

Has there been a recent app update or something with latest iOS download?

I’ve updated firmware on the Kickr, deleted and dowloaded the app again but all to no avail.

Wondering if my Kickr has a fault.

About to try a different cycling app to see if it works or not.

I

2

Update I tried mywhoosh this morning and it connected fine, cadence and power were tracking properly.

3

Go to connections and tap on your device and you will see the issue. We added a new feature and it did not work perfectly for some people.

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4

Thanks Alex.

I’ve seen that pop up when I was doing my trouble shooting.

What do I need to set it on to fix?

I tried selecting the various elements and then pushing apply but it didn’t do anything (multiple times).

Also this affected all three iOS devices I tried to use.

5

Oh you did. Sorry. Let me discuss with my developer.

6

I have a V5 also, I just did not have a bike hooked up to it. I will test my V5 also.

7

Thanks :pray:

Not working again this morning, unfortunately have to use another app to get my workout done

8

Unfortunately the other app had same issue this morning too, pretty sure now that this is a faulty sensor on my Kickr v5.

Got three years out of it, might be time for a replacement!

9

Oh man… I am not a serious volume indoor rider so I don’t wear out these things but having both V5 + V4 and Neo and Neo 2T… Somehow I feel like the Tacx are build tougher… but still I tend to like using the Wahoos and for sure like the movability factor of wahoo much better. Anyway good luck… Does ERG still work? If so you could just get a power meter :slight_smile: But probably a new trainer would be the better choice.

10

Yeah it’s definitely the Kickr, playing up again this morning. Was saying 120w on the warmup screen and resistance was like 360, then would just fade to zero cadence, zero power spinning out etc etc

I’m picking up a lightly used 2nd hand v6 today for much cheaper than I paid for the v5 at the height of Covid lockdowns :slight_smile: