Three times in a row, the automatic Dropbox sync didn’t work. I had to go to the “Apps and Devices” page to sync the missing workouts to Dropbox.
Is this just me or is there an issue with the automatic sync?
First I have heard of it. We have monitoring in place and never saw any messages. Let us investigate.
You are right, and now I realize we don’t have monitoring in place for DB only for Strava sync 
We will add monitoring and this has been fixed.
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That was fast Thank you!
I’ve been having the same problem for a couple weeks and had it occur again this afternoon. Have to go into web app, reconnect Dropbox (or at times, disconnect and then reconnect Dropbox) and then choose the option to push the un-synced ride. @Postmeister is your Dropbox sync working as expected now?
I have my developer researching this. He modified it lately so we now have monitoring (I think) and I have not seen any problems, but obviously it seems like something is going on.
My developer says the biggest cause of issues is due to deletion of the source folder. It does not sound like that would be the case for you. Can you confirm it’s not possible that you deleted the dropbox folder that these workouts go into.
After they fixed it, I only used the app once because of vacation and it worked then.
Hi, all. I just finished a ride an it happened again. I double checked to make sure the folder was still there before I started. After ride, there was no updated file in Dropbox for a few minutes. Had to log into the web app and saw the yellow alert banner that I needed to reconnect Dropbox. When I went to the “Apps and Devices” page, I clicked the red button to connect to Dropbox and it redirected to Dropbox page, which immediately redirected back to TrainerDay page. From there, I manually synced missing ride with Dropbox and it worked as expected.
Hopefully the details help to troubleshoot the problem.
Just used it again this morning and for me everything is fine. Files are synced to DB automatically.
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Shayne, we think we know what the problem is. It seems to be with the way we are requesting access to dropbox. If a person logs in regularly to dropbox which might include using the desktop app it keeps the connection alive, but if not our access gets revoked. We are pretty sure we can fix this so that we get permanent access (unless removed by the user explicitly)
Thanks for looking into this. I’ve had a couple rides since you posted with the same problem but I’ll be keeping my fingers crossed that you can get things sorted.
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Actually we see what the problem is and are working on fixing it. It should be fixed in the next week or so.
Ok we are pretty sure we have this fixed now, but for the fix to take effect you must disconnect and connect to dropbox one more time.
What we also did is if there are any dropbox errors we will automatically disconnect from dropbox which force people to re-connect and this should resolve any issues.
Sorry. Took a few days off and just had the chance to test. Everything worked seamlessly. Thanks for addressing this so quickly!
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