Each time I start a workout, either my trainer and/or HRM will fail to connect to the app. This leads to several minutes of restarting, disconnecting, etc, not always succesfully. Often the device will show in the paired devices menu but the app wont connect to it. The devices pair perfectly well to phone and never had an issue connecting to desktop apps. Thoughts?
And wasn’t it a coincidence that you walked away with the HRM sensor for a considerable distance when connecting?
Unpairing them from your phone will usually help If not please let me know what phone you have. We have a Neo 2T and it works fine.
Thanks its a samsung note 20. to get the neo paired i usually have to unplug and power cycle to reconnect. are you saying devices should be un-paired with the phone in order to be connected on the app?
Yes, paired directly with your phone can cause issues with our app.