Sorry to hear that. FTMS is supposed to be a standard but the sad thing is it is not a perfectly defined standard so their is a lot of variation. The more established brands have had time to test and fix most device specific coding issues. We have fixed most but as you see their are still some devices that don’t work.
My developer is getting married and just left for a 3-week vacation today (only available for more serious bug fixes) or else I would ask you if you if you wanted to meet with him and see if we can resolve this. We can look at this in mid-January if you want. I know that is pretty late in the season.