Instability and connectivity issues on iPadOS

Bugs and Issues
1

Platform: iPadOS 18.4 on iPad Pro 12,9" 5th generation

Issues:

  1. Random Crashes: The application crashes randomly during exercises. Relaunching the app allows to continue the exercise, but this causes interruptions in trainer and heart rate monitoring. Note that so far I had one single similar issue on iOS.
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  2. Apple Watch Connection Failure (Direct): The application fails to connect directly to an Apple Watch for heart rate data. A workaround using a third-party phone app (such as HeartCast) to emulate a Bluetooth heart rate monitor with the phone is required. No issue on the iOS app.
  3. Apple Watch App Connection Failure: The iPadOS application does not connect to its corresponding Apple Watch companion app. No issue on the iOS app.
  4. Apple Fitness Integration Failure: Completed exercises are not saved or logged in the Apple Fitness app. No issue on the iOS app.

Thank you

2

Oh that’s the first time I have heard of this. I see that iPad is M1 powered…

I am a little confused. It seems like you are talking about iOS different than your iPad?

Did you check apple health permissions on the iPad for TrainerDay? This is the main reason the watch does not work, is wrong permissions in apple health or no apple health installed.

3

Hi,

Indeed, it’s a M1.

What I meant to say is that I’m experiencing these issues on iPadOS, but not on iOS (apart from a single random crash yesterday). This leads me to believe the problem is iPad-specific, as iOS generally behaves correctly.

I checked Apple Health parameters and rechecked now, all is activated on iPad:

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However, there are more things available (and activated) on Apple Health on iOS:

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So it might explain some things (but not for issue #1, I’m afraid)

Note that I already tried to uninstall/reinstall the app on iPad, it doesn’t solve anything.

4

Yes, I think this is more likely M series iPad issue, as older ones seem ok. Maybe we need to buy one for testing. I will ask my developer if he can see anything.

5

Did you test #1 after changing your health settings? I see errors in our logs for the same device you have related to healthkit.

6

I’m not sure. I plan to do a training tomorrow, I’ll try with the IPad and let you know.

For information, session I did last Sunday was with the iPad (screenshots in the first post are from it), and the one on Tuesday was with the iPhone (only one random crash, otherwise OK).