Newbie - PowerMatch and Windows App Qs

Bugs and Issues
1

Hi folks, new user here, coming across from TrainerRoad. Did a search, but couldn’t see a direct fix.

So questions in relation to Windows and Android, and also PowerMatching.

1 - trying to use with the windows app on W11, using BT connections. I have a JetBlack Volt, Polar H10/M3 for heartrate, and favero MX2s for PowerMatch. So…..Windows sees my pedals (both pedals individually rather than usual single favero feed in other apps), my H10 and my M3. But it doesn’t see my Volt, and the connection to HR is inconsistent. Any ideas? I am unable to use my laptop as the app doesn’t see the trainer.

  1. Because i can’t use the windows app i hook up my android phone (galaxy s22). My phone sees the trainer, the HRM and both pedals, so i get started on a session. But the powermatch doesn’t seem to work with ERG. I am having to slow my cadence to reduce my power, or pedal faster to try and match the session’s power profile but the power trace is very spiky - have i missed anything on my settings.

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Would be great to iron out these things and i can get started on my winter program.

Cheers

Simon

2

Hi Simon, did you turn on power match in our app settings? It almost sounds like your gearing is too high so your trainer is struggling to go easy enough?

If you are willing to work with me we can make sure windows works correctly. As far as windows not seeing it. It’s possible it is paired directly to your phone which blocked our app? Regardless we should be able to fix this.

I am really willing to make sure both of these issues are solved for you as this is a strange situation I would like to understand. A few have reported different issues with windows so we need to test this more as we spend a lot more time testing mac.

3

I tried our windows app on a few different windows computers with no issues. We did see one problem that one machine that needed a windows update had a problem similar to what you were describing.

Let me know.

4

Thanks Alex, I’ll spend a little more time trying to set this up again later today.