Saris H3 Trainer not working

It’s showing up on Bluetooth list, but no cadence/power data… I’ve tried reconnecting and it hasn’t worked. Interestingly, the trainer also wasn’t connecting to my Hammerhead Karoo 2 initially, but when I unpaired and repaired it worked no problem.

How do I fix this?

Thanks

Sorry so slow. I would re-install our app. Also make sure you have latest Saris firmware.