[SOLVED] - Broken again - Not controllable (Cycleops Hammer)

tracyross · October 28, 2025, 3:31pm

The ‘Controllable’ option is missing and the control of power to the trainer is not working.

Alex · October 28, 2025, 4:12pm

I am so sorry Tracy. I don’t know how this happened. We did not change anything that should have affected this although I rarely occasionally this, and what I think happens is something times out. I will research this to increase time outs. I think if you restart your trainer and our app it will find it.

Tim_87 · October 28, 2025, 3:59pm

Hello,
I can only choose between Power and HR+. ERG Mode Button is gone!? I tried on two devices, both Android. Also tried to re-install. Same Problem.
The Trainer ist a Hammer (now Saris H2.

Alex · October 28, 2025, 4:14pm

I merged these 2 together. It seems some Saris Hammer related issue. I am sorry guys. We really thought nothing happened regarding this stuff to this release. Every release someone has a problem and we fix one persons problem and cause the next device a problem.

Alex · October 28, 2025, 5:26pm

We will work to resolve this. This time I am currently at a loss how this could have happend but will have status update soon.

Alex · October 29, 2025, 6:21am

I am fairly sure I know what caused this. We will revert an “improvement” that seems to only affect these devices. These Hammers seem to very temperamental to exactly how they like to see commands. The big companies likely all know one and have each device well documented. We are learning through your pain, sorry again.

Alex · October 29, 2025, 11:41am

So I submitted to google/apple. It could be later today but more likely tomorrow.

tracyross · October 29, 2025, 1:05pm

Thanks.

Tim_87 · October 29, 2025, 7:58pm

Thanks for the quick Support!

Alex · October 30, 2025, 1:39pm

OK IOS is approved. Fingers crossed. Hopefully Android today too.

Alex · October 30, 2025, 5:44pm

Ok Android is available too. Hopefully this resolves this issue.

tracyross · October 30, 2025, 6:08pm

Thanks.

tracyross · October 31, 2025, 3:47pm

I updated the app this morning but nothing has changed. Still no ‘controllable’ option.

Alex · October 31, 2025, 4:51pm

Depressing. We will keep looking.

Alex · November 1, 2025, 1:39pm

Ok, I feel like a broken record. I believe I found the problem. Fix coming in a few days.

tracyross · November 1, 2025, 1:51pm

Great.

tracyross · November 4, 2025, 4:40pm

Much better, thanks. Power is controllable now.
I tried adjusting the % for an interval and the controls froze. Several minutes later the % zoomed up to 1250 (my punishment for being a slacker).

Alex · November 4, 2025, 7:06pm

I am not sure if that is reason to celbrate or not. It does sound like progress. Keep me posted. It is very strange.

tracyross · November 6, 2025, 9:35pm

Worked perfectly today.

Alex · November 7, 2025, 7:48am

For some reason I have become very attached to the problems some users face and you are very high on that list. It makes me very happy when it works good for you. We are attempting to minimize any bluetooth related changes because it seems like pretty much everyone is stable now (knock on wood).