[Solved] - Elite Direto connection gone

Hi,

I’ve been using TD with my Elite Direto for some months now and the connection is gone dead after the last TD update.

In the last days, the trainer didn’t show inthe connected devices list, but it worked. Then suddenly it began to drop the connection during the workouts - restablished it re-starting the phone. And now it’s completely gone.

My setup:

  • Elite Direto (yes, BT is working on it, also ANT+ is)
  • Samsung Galaxy S24
  • Trainer connection: ANT+ (with dongle) or BLE
  • Trainer is connected with a Garmin Edge 830 unit via ANT+ during training

What I did to try and fix it:

  • Restarted the phone many times
  • No other connected apps are runnning
  • Reinstalled TD

Nothing works. Connection is impossible.

Anyone experiencing similar issues?

Thanks!

Make absolutely sure that:

  • The Edge 830 is connected in ANT+ and not in BLE
  • The Edge 830 does not connect the trainer as ‘trainer’ but as ‘sensor’

You should not have a trainer connected to your Edge 830 because it could be taking control. You should only see the trainer’s power/speed/cadence in the sensor menu of the Edge.

If in doubt, turn your Edge off and check if TD can connect.

3 Likes

Thank you I’ll give it a try!

Ok, It worked out… sort of.

Here’s what I did:

Completely erased and reinstalled TD
Updated my S24
Reset my Elite Direto through its app
Edge shut off, no ANT+ dongle attached

The trainer finally appeared in TD and connected normally. But…

As soon as I started the workout, I got these crazy power numbers:

Restarted again and it began to work but my Garmin HRM-Dual was gone after a while, though it was showing as connected:

At the end of the day, not the most stable setup, but it kind of works.

My gosh… we have many Direto users here, most it works fine for but I can say that percentage wise I do here about more Direto users with problems than others. Elite in general seems a bit problematic and I see this on forums in other apps (Zwift…) but then again some users are just fine and my guess is some apps some how resolve these issues more gracefully. I will say there seems to be a bunch of possibilities for creating connection errors with our app (although most users have no issues and 99% of our testing their are no issues) so in the up coming releases we will be launching a new version of connections that hopefully resolve some of these oddities.

2 Likes

I like how the app works and the calendar integration with intervals.icu.
Looking forward for the next developments.

Don’t actually know where Elite Direto stands in terms of communication, it’s quite old but it’s an hell of a machine (considering the thousands of hours I spent on it).

Hopefully it will be fixed soon.

Thank you!

Yes, I talked to them and asked and they said that Direto should work exactly the same as Suito. We have a Suito and it always works perfect and if any one has issues to contact them. I just don’t understand why their are issues like this. If you continue to have any let me know and we could try testing with you if you are willing.

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That sounds great for me.
Thank you, I’ll let you know!

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Agreed !

I also have an Elite Direto smart trainer (5 years old) and can attest that although it’s a decent smart trainer (except for its notorious inability to adjust quickly to erg-mode power signal changes, during erg workouts) - ONCE EVERYTHING is working and connected - it OFTEN decides to not play nice with various apps - such as My Whoosh, TP Virtual, Aukii, BreakAway etc… Which then requires stopping and restarting the app and the Direto and the PC or phone or Apple TV, unplugging/replugging the Ant+ dongle and/or turning off/on the BT connection.

As much as I love my Direto which was an awesome ‘bang for buck’ smart trainer, and offered an easy Campy-style-cassette adapter hub, I have to admit that its connection wonkiness is a bit like a PITA, love/hate relationship with someone who has a personality disorder lol.
Eventually, will bite the bullet and leave it, because I never know ‘when the other shoe is gonna drop’ again.
Ymmv.

Coincidentally - MY gf has 4 yr old Wahoo Kicker - and in general, it is rock solid with the same apps above - once it is initially connected to any of them. NEVER the same frustrating (Ant+ or BT) connection errors or crazy wattage numbers with the Kicker.

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Hello fellow Direto owner. See my reply to Alex.
Good luck, lmk if your Direto ever becomes more reliable for you, and if so, how it changed?

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Yes, Wahoo and Tacx Neo are rock solid from my perspective. I even had a Neo 1 that I left outside for 3 years and training on the terrace and it never died… I don’t ride that much, mostly testing instead of longer training but still… Also our customers with Wahoo or Neo are rarely the trainer problem (maybe multiple apps connected or something else) or in rare cases something we need to fix, but we have not heard of anything in a while. Elite seems good but for sure temperamental.

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Exactly the same here.

Maybe… I found a startup procedure that makes Direto and TD go along well. Have to test it again and again. I’ll let you know.

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And here I am. Just got the latest TD update.
The procedure to make TD and Direto talk “seamlessly” sounds tricky but kinda works.

  1. Power on your Direto
  2. Open TD app
  3. Wait for Direto and TD to connect via BLE (after a few seconds, you can actually hear DIreto hanshaking)
  4. Power on your Garmin Edge and wait it to connect to Direto via ANT+
  5. Exit TD and re-open it (usually this step is required, but every now ad then not…).

Garmin Edge connection is mandatory since TD is not recording essential training data (CORE temp, etc.).

Maybe it helps.

Don´t pair your trainer as ´trainer´ on your Garmin! Go to the sensor menu and look for ´sensors´.
Then Garmin will only read from your trainer sensor broadcast.
Else you risk that Garmin will try to control your trainer and you get a conflict with TD who wants to control the trainer.

Yes of course it’s not paired as “trainer”: it only reads data as the Direto power meter is seen as a simple sensor.

The issue of TD (restart it multiple times before it gets the connection right) is seen with other trainers, I see in this forum.

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