I just switched to Trainerday and did my first workout with the APP. The resistance on the trainer doesn’t work either in Slope or ERG mode. It pretty much always stay the same.
In ERG mode trainer will not adjust the resistance and the app shows the wrong power output.
In slope mode, even adjusting the slope does not increase or decrease the resistance
I’m hoping that I’m doing something incorrectly…
As a side note, I did a trainerday workout directly from a garmin device (fenix 7) and it worked properly.
I’m using the IOS App, an active subscription, directo HR and a garmin HR strap both connected through bluetooth.
TrainerDay does not work properly with Directo XR. I reported problems half a year ago. Directo XR on MyEtraing Elite works perfectly. So the problem remains with the TrainerDay app.
Yes, Elite devices seem more finicky than most as we know it works for other Elite users and works fine with the one we own. If you are willing to work with my developer it would be great. Maybe it will help some other XR users as well but I have not heard any saying anything, we might not have any. Sometimes specific units work a bit differently than others.
I use a Direto XR aswell. Today I used the TD app the first time to do my workout and had the same issue as described above. For the warmup it worked fine and set the resistance according to the plan. After that it felt like it tried to increase the resistance but would only hold it there a few seconds. Eventually it gave up and i matched the power manually.
Hi, yeah it’s really strange. It works correctly for most of our users but then a user with a specific device it does not. Are you using a Garmin or Wahoo at the same time? Android or iOS? External power meter?
I’m using a Polar HR monitor. I’m on Android with no external power meter.
I read in this thread that the Polar H10 was causing this issue. I want to try that out tomorrow and will report back.
Hi Alex, I did try to recreate the issue in various ways but was unsuccessful. Everything worked flawlessly today. If I every find out why or how this happened, I will let you know.
Oh man. I hate that!!! Well I sure wish we could figure this stuff out. I talked to Elite and asked them to send me a direto but they said it should be exactly the same as our suito which works perfectly. We have this one small issue that we see very rarely and maybe if we fix that it will stop issues like you saw.
My Direto XR often has a problem within the first 10 minutes : resistance increasing badly. I need to unplug and re-plug it : at that point, I wait a few seconds and I can hear the stepper motor “resetting”. Some times, the resistance is now OK, some times, I need to unplug/re-plug again. After the first 10 minutes, the problem doesn’t happen anymore.
So we found a problem that might affect Direto users more than others. So devices report errors when something is not working right. The trainer could still be working ok but the device says something is wrong. So in this case we start sending more commands. If we get lots of errors we send lots of commands. This over saturation of sending too many command can flood the device and cause it to stop responding. Our next version coming out today, we have reduced the number of control and set target commands we send when we receive errors. I know this seems to be resolved already but this issue might be improved farther with this change.
Well I sure wish we could figure this stuff out. I talked to Elite and asked them to send me a direto but they said it should be exactly the same as our suito which works perfectly. We have this one small issue that we see very rarely and maybe if we fix that it will stop issues like you saw.