Hi, I just completed a ride in the android app but when I want to save the session I get an error screen with the notification: “Something wrong happen. Please contact support or post on the forum”
Can I do something about this? Any hints as to how to save the data?
TIA
I have never seen that before. When you click ok it still should be there or on history tab in trash. Nothing else can be done so let’s cross our fingers.
When I close and restart the app, the ride is still active. The only way to end the ride is discard it. So I suppose that’s the only option.
Ok, the way it should work is when you discard it you should still see it in your trash and hopefully can download the TCX file.
Fixed, thanks for your time and swift response Alex.
Just flagging that the same thing just happened to me. I’m also on Android.
I had the same error on Android this morning.
This happened to me just now on iOS.
Flagging this too. Happened today, was fine yesterday. On Android and the latest version of the app. Ride is still active even though it has uploaded to Strava
Same here on iOS, app version 5.1.7.
Discarding the activity was the only option to end it. Does not show up on Strava.
Move it out of the trash and it should go to strava. We have this fixed and will be available in the next couple days.
