Hi
When I click on the start my first plan with jack nothing happens. I paid for the premium account.
What am I doing wrong?
Thanks
Dan
Hi Dan, usually it is popup blockers, auto translation plugins or sometimes on iPad that it does not work.
So Iāve tried it on a MacBook, my android phone and my windows laptop. None of them work. The app runs fine the webapp does everything but I cannot create any workouts. What should I try?
+1 to this issue. I think it may be something up with the platform. I signed up for Prem earlier today and thought I was doing something wrong when CJ wasnāt responding.
Clicking/Tapping Coach Jack and it just doesnāt respond. No new page load or anything.
Iāve tested on a MacBook., two Windows devices, iPhone app + Android app (+ browser). Across 3 different networks and a few different browsers.
Edit: Tried with Edge this time and same deal.
Another edit: I should clarify that my attempts at using the apps for Coach just directed me to the website to create the plan.
Coach Jack is working ok for me. Iām on a Windows 10 machine.
Dave
Yes same the ālearn moreā hyperlink also doesnāt respond on the CJ page either
We are investigating this.
Just gave it another go and was able to get progress.
From Meet Coach (Trainer Day) I was able to click Create New Plan and be brought to the builder asking questions. I was able to complete that process and save a plan to my account.
As @Dhurley33 shared, the Learn More link doesnāt respond. I inspected it on my browser and it looks it points to the same link as above.
My developer said this is fixed now. Since I donāt have this issue I canāt confirm. Please let me know.
Confirming Learn More issue also appears resolved. It now points to, and loads when clicked, TrainerDayāāāLearn āEverythingā - TrainerDay Blog
Sweet!!! Ok thatās not the right link but itās a step in the right direction 
Hi Iām having the same issue, on safari on iPhone 15 and about ten mins after resubscribing . Neither the create new plan or learn more link work, Iāve disabled any content blockers.
Looking now
I donāt see any subscription for you. How did you pay?
Hi Alex, with bank card , Iāve had the email saying āletās get startedā to my iCloud email account (not sure which is used for my forum account sorry)
Yes itās same email account as used for the forum
Oh I was looking at the wrong userā¦ Yes your account looks fine and works fine on Mac/Chrome. Maybe it is a safari iPhone problem. We will test this.
Thanks Alex, I just checked on Mac and yep it works
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