Hi team,
ERG mode and everything has been working well but the inconsistent HR data is making it really hard for me to stay on the platform…despite enjoying everything else.
I’ve attached a few recent workouts where the HR just cannot seem to be consistently accurate. I put in a new battery, the Polar H10 strap was updated via Polar Beat, and it reads accurately in other HR apps. I confirmed it wasn’t connected to my Iphone directly via BT.
Open to suggestions and thanks in advance!
-Dave
I tested my H10 in both mobile and desktop the other day. This looks like a strap wearing out problem or possibly some hrm gel… Straps need replacing from time to time.
Noted, will give that a shot. One would expect the inconsistency to occur across more apps tho, no?
Thanks for the quick response of course!
Oh for sure, if it is only our app then it is very strange. Especially if it does not happen on other BLE apps. Then I would try uninstalling our app. Are you android or ios? Make sure it is not paired directly in your phone settings.
I’ll do an uninstall/reinstall and then split test against a few other apps once more, just to confirm this is in fact the case.
I’m on iOS and I did Forget the Device, it then of course reconnects (without the “I” button next to it) once it’s paired through the TD app. Hopefully that’s the correct setup
Will report back!
Just to close the loop on this, in case anyone finds this in future interweb searches…the replacement strap arrived and solved the problems.
Good call and thanks again for the quick support + solution!
