I have reissued a new bank card at the bank. Now I have a new card expiration date and CVV code, but the card number remains the same. I’m unable to update the card information on your website, which has led to repeated failed payment deductions. Could you please tell me how to delete the previously bound card?
From what I see your current plan is active. Let me ask my developer. I thought we had a way to update card. Are you saying each day it fails? I am not exactly understanding the problem.
Yes, I clicked on the “Update Credit Card” option on your website, entered the card number and CVV, and the website prompted that the submission was successful after I clicked submit. However, there was no deduction shown in my bank’s APP. The next day, I lost my Trainerday membership, and when I checked on your website, it showed “Payment Deduction Rejected”. I suspect that there is a bug on your website. If possible, could you please help me cancel the bank card that is bound to your website?
