I am using trainerday on my android phone. When I start a workout and switch to Netflix, trainerday does not follow the workout any longer, it just stays on the same amount of watts, when It gets focus again it catches-up. But can I configure trainerday to interact with my trainer (swift hub) when it’s in the background so it follows my workout when I’m watching something else
I think this is a phone setting but I am not an Android expert. Our app needs a lot of resources and your phone is putting our app in low power mode in the background. We used to have problems like this but fixed it snd have not heard anything in a long time. Also battery percentage can affect it.
We will test this to make sure we can’t duplicate the issue also.
Yup, noticed this as well. I was pedalling away and had to switch to slack for something, when I switched back TD had certainly lost its position. It basically lasted in the rest period (was there at the moment) about a minute longer and then fast forwarded to about a minute into the sprint and ramped wattage up.
Its actually quite easy to replicate. Be spinning with TD and switch apps over, come back after 30~60s you will see the timer numbers zip through super fast to land at where it should be.
Pixel 7 on android 14 if that helps/matters.
We will try to replicate it. I think it is related to Android battery is low or has settings to try to save power. Disable power savings.
https://support.google.com/googlepixeltablet/answer/13554746?hl=en
When running TD in the background on my Samsung phone, the app seems to set itself to pause after about two minutes.
Is it usually this way?
Could this be prevented somehow?
Thanks in advance!
Hi moved this to this thread you can read above. Let me know if you still run into issues.
Sorry guys, my tester was able to duplicate some background issues. We will investigate and fix it.
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Anything new about this? I’m still having this issue on Android, without powersaving mode.
Sorry don’t remember the status of this. We will see if we can replicate this and let you know soon.
Hello Phil,
What phone/android version do you use?
do you have ‘allow background activity’ turned on for Trainerday?
Br,
Marek
Pixel 8 with Android 14.
Background activity is allowed.
Yeah so we can’t duplicate this issue. Does it happen every time? How quickly? I have not tried yet on my Pixel 6 but I will. What trainer are you using? A video would be wonderful if possible. support@trainerday.com
You don’t even need a trainer for it. I just started some workout, changed to a different app, and went back. Half a minute was not enough, so here is what it looks like when going back after about 2 minutes:
Hi, so you are not saying it loses connection in the background you are showing that it gets behind in time, which means your phone for some reason does not have enough resources for our app.
Maybe you have lots of other stuff running? What were you doing in the foreground while the app was in the background? Obviously Pixel 8 should be fast. Marek told me that netflix for example can use a lot of resources when in the foreground. Also this section you are showing happens to be a ramp and during ramps updates are being sent to the trainer every 1 second which is more resource intensive. We will test this case and see if we can duplicate it.
My developer also said it’s possible in this example that your phone reduces resources since their are no ble devices connected to our app. If you meant something different let me know. I had to charge my pixel 6 to test with to make sure it’s not some pixel related issue.
I could not figure out the password to my Pixel so I had to do a bunch of reset stuff but finally I just tried my Pixel 6 multiple times with a ramp like in your workout and it worked perfectly as it should. I would say there is something consuming a lot of resources on your phone or we need more info at least.
Hi
I have a pixel 6 (android 14) and experience the same problem. As soon as I toggle between apps TD loses its place in the workout.
I have double checked and there are no power saving settings in place. I’ll try& replicate with a 100 percent full battery later.
On at least 2 occasions TD has dropped the workout entirely (the last time I was watching a downloaded film on BBC iplayer, occasionally popping back to make sure it didn’t do that but I still lost 20 minutes).
Thanks in advance if you can offer any further help
Nick
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A solution that is more a workaround I use is to put the TrainerDay app as a floating window, so it is a little one on a corner of the screen and I can (sort of) use the rest of the screen to choose a podcast or read a message and the app is still in foreground. For sure the solution is not optimal for Netflix or videos …
Sorry so slow to respond. I know my tester has some tricks to improving background performance bu he is seeing if he can reproduce it. I have a Pixel 6 and trying to test but have not been able to yet.
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Ok I tested on my Pixel 6 and I can’t reproduce this and we tried on Samsungs and can not either. On my Pixel it is just for testing so does not have much installed on it. We are able to duplicate issues by running very heavy processes that basically kill the entire device like this benchmarking app
but not by watching videos. We are continuing to see what we can do to improve this.