Unable to create a plan with Coach Jack

Bugs and Issues
1

Hi,

after subscribing the premium membership I’m not able to create a plan with Coach Jack.

steps I followed:

  1. I click on “Create your first plan”
  2. I click on “Connect with STRAVA”
  3. I click on “Authorize”
  4. I get again in the first page

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if I click again on “Create your first plan”, it continues on the same loop.

I verified that Strava already registered the “connection” with trainerday.

Can you help me?

2

Strange. Can you go to our apps and Devices page to see if it shows Strava is connected? Also try skipping Strava

3

Hi,

yes it seems connected:

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Skipping Strava worked. Not sure if it is an important difference!

4

It’s a little better recommendation but really you have all the same options without Strava. My developer was busy today but I will try to have him look tomorrow. It’s something with your Strava data causing an issue but still a bug nevertheless.

5

OK Thanks Alex

1 Like
6

Hi Alex,

I’m having the exact same issue here, I signed up for the TrainerDay plan yesterday 11/22.

Checking Apps & Devices also shows me connected to Strava. Skipping Strava works.

Thanks - Samer

7

Strange I will have my developer research this tomorrow. I have a second developer on this now so we should be able to fix this.