hi, I’m on the free tier, I did a workout, a free ride, for about 35 minutes, I listened to YouTube while riding, switching between the 2. then all of a sudden, as i went back, my workout disappeared, didn’t show on Strava, cant find anything, only 2 small workouts of 1 min each. How can I find the workout?
There is a trash can it should be there. you might want to save the file first and then restore it and it should sync normally. You might want to reinstall our app or at them minimum change physical permissions in android 15+ which has background issues unless this is enabled.
Hi, thx for your reply, there is not anything in the bin. So ill try to change physical permissions. Im on a Samsung Galaxy Tablet
I have never heard of that. Do you see it if you click quick start or continue? Meaning we always store a back up even if the app crashes. We really understand how depressing it is to lose a workout so we try to make sure this never happens.
Hi, to make matters worse, im not very good with this kinda stuff, i got chatgpt and gemini to help me, cause technically im not good with things like this. But to no avail. Gemini suggested is send an email to support and ask if they can check their servers, i gave lots of info.
I wanna train again tomorrow, j hope this doesnt happen again, i like this app
So our app requires a fair amount of resources so if you don’t have a super powerful tablet being in the background adds risk that it might crash. As I said even with crashes we always save a backup so not sure how it got lost. I would do some smaller tests just to make sure it saves fine unless you already did in the past. If you had this app installed for a long time it’s better to delete it and reinstall the app.