Workout image can't be downloaded after pressing IMG button

For some reason some completed workouts image can’t be downloaded after pressing share/image button. Even trying many times

I realized about since 2 o 3 app versions prior the current. It’s happening also with the current one

It happens with some completed workouts. I can’t tell it’s a random issue or workouts’ specifics

See the video attached

And this is the work link

I don’t have that problem on Android or on iOS. We’ll keep checking though.

I’m using Samsung S22+, android version 16

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Good news, (I guess), … my tester can reproduce it on long workouts but it’s random failures like you are seeing. But we can fix it since we see it.

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I believe I fixed this issue of image not showing up. Also cleaned up the look a bit. Ignore the HR line… no I am not dead or a freak…

I can’t download it still. But It shows the new style :smiling_face_with_sunglasses: that is great

Some other workout it allows me to get it downloaded

Can you send link to activity?

I should say, also did you try downloading from web too? Does it also fail? Maybe Samsung has some kind of timeout. I will try to test samsung soon too.

here’re 3 workouts that I know they have the problem downloading from my Samsung. They download perfectly from the website

One more petition, do you think you can add the workout/activity title on the top of the image?

Ok I think I figured out why samsung is rejecting this image… but I will create a new build for you to be sure. My tester will test more too. Let me think on the name, that does not require an app build, seems reasonable though :slight_smile:

Try again please… I never did test samsung.

One 1 downloads (smte sets)

It doesn’t work on a S24 either.

The TCX and FIT files work, just not the IMG

Ok I will find a samsung to test and see if I can duplicate this.

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