Tacx Vortex & Garmin 245 stopping connection with Pixel 6a

Bugs and Issues
1

Hi,

I’m on a Pixel 6a and until this week my Tacx Vortex and Garmin Forerunner 245 (HR broadcast) connected fine to TrainerDay. Now the app finds them but won’t complete the connection.

I’ve tried: restarting phone/trainer, reinstalling the app, forgetting/re-adding Bluetooth devices, airplane mode, and making sure no other apps are paired. Still no luck.

Has anyone else had this issue or found a fix?

Thanks!

2

Sorry to hear. We made changes that caused this but it seems most users that had an issue have figured out how to resolve it.

We have a pixel 6 and pixel 7 we are testing with and other tacx trainers and garmin watches and it all connects fine. If you said you had Samsung I would have a better idea what I thought the problem is but with pixel I am now confused.

You can go to settings/apps/trainerday and review the permissions we used to use location services and now we are using direct bluetooth connections.

What version of android do you have?

3

Thank you for your reply.

I’m using Android 16

4

Yeah me too on Pixel 7 A16 with Garmin 955. But other users have issues connecting to Garmin watches. Only a few samsung users have issues connecting to a trainer now. Your case is harder unless it is permissions but usually permissions won’t let you even see the devices. You could try just keep clicking on + and - in our app. It’s 2-phase one is pair with device the second is setup notifications so we can get power, hr, cadence… and it is the second part that is failing. The current version has re-try for heart rate. One thing you could try that might “break the lock” on your watch is make sure broadcast is on and disconnect it from your android settings.

You also could try logout of our app. That might clear something that uninstall does not. Hard to believe but android has some strange caching that I don’t understand.

I have another idea which is restart your trainer and power off your watch and back on.

5

We do have a new version we are just waiting on play store that has re-try logic that might help it connect to one or both of your devices.

6

Thank you, Alex.

Tried the logout/login approach with no joy. Have tried clearing cache in both the app and Bluetooth, again with no luck.

I’ll try powering down watch and trainer again.

I’ll look out for the new version too.

Thank you for your help